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Legal Information

Refund Policy

Refund eligibility depends on the order status, service delivery, product type, credit usage, and the specific circumstances of the request.

When a review may be requested

Contact StrongReseller as soon as possible when an order contains an incorrect amount, duplicate payment, delivery issue, or another problem that requires review. Requests should be submitted before delivered credits or account services are used or distributed.

Delivered or used services

Strong8K credits, account activations, renewals, and other digital services may not be reversible after they have been delivered, added to an account, activated, used, transferred to customers, or otherwise consumed. Each request is reviewed according to the actual order and delivery status.

How to request a review

Send the order reference, payment amount, currency, payment date, reason for the request, and readable payment proof when applicable. Hide unrelated balances, passwords, recovery codes, and private financial information.

Review process

The team may review the payment, order reference, delivery status, account activity, and any information needed to understand the request. Submitting a request does not guarantee that a refund or reversal will be approved.

Approved outcomes

When a request is approved, the resolution may be completed through the original payment method where possible or through another option confirmed directly with the customer. Processing time may depend on the payment provider.

Contact support

Use the official Support Center and include the correct order reference so the request can be reviewed efficiently.